gopher-it PRO 1.3
A ground breaking, unique solution for gathering Business
Intelligence to solve your customer contact efficiency, regulatory
and business development challenges.
Many organisations in today’s highly competitive business environment operate a part of their business on the telephone. This may be conducted through large scale contact centres, internal sales desks, customer service functions and other teams connected to the customer. During these conversations your customers are revealing information about their needs, expressing opinions on your products and/or services and providing intelligence about your competitors.
In addition, during these conversations, customers are exposed to
an experience in dealing with your organisation, forming opinions on which they will base future decisions. Research shows that
customers are significantly more likely to “churn” to a competitor
based on a poor experience.
gopher-it PRO 1.3 enables you to quickly analyse a set of call
recordings for valuable market and competitive information. It can
also efficiently, effectively and simultaneously minimise the risk of
regulatory compliance breaches and ensure standards of corporate communications policy are met.
Now even more efficient, gopher-it PRO 1.3 provides the ultimate in desktop speech discovery. Making use of multi-core processors to speed up processing times, powerful results filtering using search phrases and tags to build rules increasing the efficiency of data tagging, to get you to the insights you need faster. The built in query strength meter and user interface enhancements make query specification even easier.
Using our new Cloud Based Analyst plug-in to connect to our analytics and reporting service, gopher-it PRO 1.3 is “analytics ready”. PLUS we have extended the available out-of-the-box languages to include North American Spanish and German.