A revolutionary approach to solving the efficiency, risk and revenue
optimisation challenges found in customer contact environments.
Harnessing the voice of the customer to provide true insight.
CBA from Aurix is designed to deliver the insights needed to meet the challenges faced in customer contact environments. Whenever a telephone interaction is recorded a valuable source of business intelligence is created. This intelligence is only useful if it can be detected, analysed and distributed to those that need it. Scalability, flexibility and reliability are key features of the solution enabling the user to control the cost of implementation and use. It is easily customised to meet the needs of the business and to ensure the highest levels of availability for truly valuable business intelligence on the desktop.
Aurix customer contact software solutions allow you to react more quickly to dynamic market conditions and competitor activity, providing valuable feedback for sales and marketing teams by analysing response to campaigns and spotting which are delivering the best returns or where immediate action is needed. By call quality monitoring to listen to customers and understand what their opinions really are, organisations can examine how their brand is perceived, providing valuable and reliable business intelligence to steer corporate decision-making.
This revolutionary solution to the challenges found in customer contact environments is available now. To join the already growing number of organisations experiencing the benefits of this solution contact us now.