Aurix launches gopher-it 1.1 at SpeechTEK 2010: Booth 515. Speech technology specialist Aurix, is launching its unique, phonetic speech search and analytics solution – gopher-it 1.1 to the US market, at Speechtek 2010.
gopher-it 1.1 is a unique solution for gathering Business Intelligence to target customer contact efficiency, regulatory and business development challenges.
gopher-it 1.1 efficiently and effectively identifies valuable intelligence from within call recordings, for a very low total cost of ownership. The product also has the added benefit of being available as a complete off-the-shelf solution which includes a flexible and customizable reporting platform.
This end to end solution extends the consumption of speech analytics data across the entire organization, reaching operations, sales and marketing, finance and executive teams and turns the data from the recordings into real business intelligence.
Peter Rogers, CEO of Aurix, says, “Speech technology is hugely important and organisations recognise that this facility improves many aspects of contact center operation including customer service where it boosts satisfaction levels.
“Businesses must deliver excellent customer service in order to retain their existing customers and gain new customers to grow their business. The power of speech analytics is in providing insight into valuable business, market and competitive intelligence, which gives organisations the tools to operate efficiently and effectively.
During SpeechTEK, our team of experts will demonstrate how gopher-it 1.1, a groundbreaking solution which looks set to revolutionize how customer contact centers operate in the future, can benefit your business and will be able to offer advice to anyone wishing to add speech capabilities to their own products or platforms. Aurix is actively seeking potential partners to join the beta programme for its customer contact analytics solution.
Demonstrations of the new gopher-it 1.1 software will be available at booth 515 throughout the SpeechtTEK event, 2 – 4 August, New York Marriott Marquis.
