Products & Solutions > Gopher-it 1.1
gopher-it v1.1
A ground breaking, unique solution for gathering Business Intelligence to solve your customer contact efficiency, regulatory and business development challenges.
gopher-it 1.1™ provides a revolutionary approach, using
phonetic speech search and analytics, to solve the efficiency
and effectiveness challenges found in customer contact
environments. Now with increased capacity (1500 simultaneous
hours), so even more call recordings can be analysed, the reach
of gopher-it is extended to large call centres too. The search
system now provides greater flexibility enabling the easy
capture of simple and more complex queries, while advanced
results presentation and analysis tools mean that you can
access the hidden intelligence from call interactions faster than
ever.
gopher-it 1.1™- Advanced speech search features include:
Building on gopher-it 1.1™'s principles of ease-of-use, our latest version 1.1 release now provides access to an even richer experience. Bringing new features including file based tagging, data set filtering and a plug-in framework to increase the power of the applicaiton.
Tagging extends the use of gopher-it enabling concepts discovered during search to be captured and used to generate even more powerful analytics.
Data set filtering provides the ability to select sub-sets of data based on tag values providing faster access to more precise intelligence. For example, you can look at only non-compliant calls and minismise the search time to drill down the real issues.
Plug-in Interface
gopher-it 1.1™ also has the additional feature of a plug-in interface.
This allows you to send your results to any third party system, transferring any of the data available in gopher-it 1.1™ to external systems including; search hits, applied tags and the query structure. This enables you to leverage the value of your results in any other application.
These and many more additions make gopher-it 1.1™ the most cost effective speech analytics solutions available.
Call Driver Report
Key Benefits
• Improvements in efficiency over traditional speech search techniques, releasing value through increased coverage
• Increased business performance and service quality, through the identification of good and bad practice
• Enhanced brand protection by reducing the risk of malpractice, fraud and non-compliance
• Lowest Total Cost of Ownership (TCO) due to a small operational footprint, ease of connecting to other systems and an easy to use interface allowing 'expert-free' operation.
Feature Overview
• Desktop speech search, based on phonetic technology, providing the speaker independent capability that doesn't require a dictionary of recognisable terms
• Easy to use interface providing a simple and efficient way to create searches, review results and tag files of importance
• Plug-in interface to easily connect to third party tools e.g. Business Intelligence platforms
• Supports industry standard telephony audio formats, including: WAV (G711, GSM6.10) MP3 & WMA.
• Support for up to 1,500 hours of searchable audio and project archiving to preserve completed analyses.
System Requirements
‒ Windows® XP (SP2) / Windows® Vista (SP1)
‒ Windows® Media Player 11
‒ DirectX® 9.0c
‒ Microsoft® .NET Framework 3.5 (SP1)
‒ Adobe® Reader 9.0
‒ Recommended minimum hardware specification: Intel® Core 2 Duo, 2.0GHz, 2GB RAM.
To find out how gopher-it 1.1™ can discover your hidden business intelligence click here or call us directly at +44 (0)1684 585 101.
