Call Centre Helper take a look at Emotion Detection technology and put some questions to an expert panel. Dr. Keith Ponting suggests emotion detection is where speech search was 20 years ago.
Emotion lies behind much of the richness of human life and is one of the main drivers behind our choices and decisions. Accordingly it is a frequent customer request that we should provide tools for “emotion recognition” by analogy with the “speech recognition” systems increasingly widely available.
