Aurix’s Cloud Based Analyst featured in Call Centre Focus
The November edition of Call Centre Focus has featured the new Cloud Based Analyst programme from Aurix. This cloud based technology is generating a lot of industry excitement as customer contact centres realise the benefits and efficiency savings that can be made with the technology.
Aurix is not a widely recognized vendor in the speech analytics market even though its technology powers products provided by companies such as CallCopy, KnoahSoft, NewVoiceMedia and OnviSource. In fact its strategy is to provide the engine that these and other partners use in market-facing speech analytics solutions. Its main product, Aurix speech search SDK, is a search engine that searches through call recordings to find specified words, terms and phrases. It uses advanced phonetic search technology rather than the more common technique of large-vocabulary continuous speech recognition (LVCSR) and thus allows users to avoid setting up a library of the words they want to search for. This approach makes it easier to work with different languages and to pick out slang, jargon, product and place names, and other words not normally found in a dictionary.
Aurix one of the inaugural partners in the powered by GoodData program
San Francisco, CA (PRWEB) November 10, 2010
GoodData today announced its Powered by GoodData program, an innovative approach for SaaS, cloud and data providers to deliver pre-built dashboards and advanced analytics to their customers. Eight companies are already Powered by GoodData: Aurix, Brigthidea, Castfire, Get Satisfaction, Loopt, Market Metrix, Pardot and Zendesk. All of these companies will have analytics products in the market by the end of 2010.
Many business problems can be solved using cloud-hosted speech search and cloud-based storage technology.
Cloud technology has revolutionized the world of shared services, software, and information within computer networks. Users have been successfully taking advantage of major cloud-hosted systems, such as Amazon, Google Mail, and Google Docs for years. In fact, by 2011 Merrill Lynch says the cloud computing market will reach $160 billion.
New solution to reduce cost and complexity of customer contact analytics
Aurix launches new speech analytics solution using cloud technology
Traditional methods of speech analytics are costly to implement and complex to use, with limited reach. That means some of the most valuable insights don’t reach those who really need them. Today at Call Centre Expo, speech search specialist Aurix is launching a new cloud based analytics engine and reporting platform product which directly addresses these issues.
All contact centres can now benefit from speech analytics solutions
A new partnership launches today at Call Centre Expo that will enable every type and size of contact centre to benefit from speech analytics solutions. The partnership between Aurix and IP Integration will provide the technology platform that was once only accessible to large blue chip companies.
Aurix and CSI partner to drive quality monitoring for contact centre industry
Partnership to drive sales potential for contact centres
24 August 2010 - Speech search specialist Aurix is today announcing a partnership with Co-ordinated Systems Inc, to integrate call monitoring and speech search technologies for the contact centre industry.
Aurix launches gopher-it 1.1 at SpeechTEK 2010: Booth 515. Speech technology specialist Aurix, is launching its unique, phonetic speech search and analytics solution – gopher-it 1.1 to the US market, at Speechtek 2010.
Aurix signs global call recording vendor, CTI Group, as new partner (copy)
Phonetic speech search technology specialist, Aurix, has signed global call management and VoIP call recording solutions provider, CTI Group, as a new partner.
Aurix enhances effectiveness of leading search software
Specialist speech technology provider Aurix is today launching the latest version of its Gopher-it™ call centre speech search and analytics software designed to improve the customer call experience.
Published as part of Raconteur Media's Legal Efficiency insert for the The Times, Aurix provides a view on the importance of audio search technology as part of E-Discovery / E-Disclosure strategy.
Call Centre Helper take a look at Emotion Detection technology and put some questions to an expert panel. Dr. Keith Ponting suggests emotion detection is where speech search was 20 years ago.
