Founded in 1993 and headquartered in Plano, Texas, TelStrat® develops comprehensive contact center solutions & business call recording products, including the Engage Contact Center Suite.
This component-based product suite blends voice recording & screen capture; agent performance evaluation, tracking & coaching; call scripting & automation; total workforce management; and Aurix-based speech analytics into a comprehensive contact center solution.
Engage Suite’s award-winning technology is proven in everything from small companies to large contact centers at over 1700 installations worldwide. Engage makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.
