Katalyst are experts in delivering speech analytics into the contact centre market place and are fast becoming the defacto independent brand to help contact centres deliver their speech analytics projects.
Being completely familiar with both the Aurix Gopher-it and SDK platforms, Katalyst are well placed to help contact centres with their speech analytics implementation and integration requirements.
Katalyst offers the largest bench of speech analytics experts together with a high calibre professionals support team conversant in all aspects of contact centre operations across all vertical markets
Our focus is from a business perspective, developing a detailed understanding of clients’ issues and problems and then leveraging our knowledge, skill and experience of the technology to deliver tangible results. These results can be significant and include reducing costs, increasing efficiencies, maximising revenue, improving retention, redefining customer satisfaction, identifying non compliance or removing risk.
We recognise that no two businesses are the same so in all cases we would like the opportunity to speak with you about your particular requirements.
