Aurix and ComputerTel partner to offer next step in call recording and speech analytics
02 June 2009 - Speech technology specialist Aurix is today announcing a partnership with ComputerTel, providers of call recording and quality monitoring software. The partnership enables ComputerTel to offer phonetic audio search technology and a comprehensive means for contact centres to record, monitor and perform speech analytics on call recordings.
As a result, customers adopting the ComputerTel solution in the customer contact market will be able to solve a number of critical issues more effectively and efficiently. These include preventing losses in revenue, identifying agents that are under performing, and detecting fraud and insider dealing, whilst increasing business performance and compliance.
Peter Rogers, CEO at Aurix explains, “Standard metrics gauging agent performance, team productivity and complaint volumes provide critical data, but the considerable time it takes to sift through recorded conversations or transcriptions can act as a barrier to uncovering genuine business intelligence. With Aurix’ advanced audio search capability, call centre supervisors and managers can spend more effective time listening to the critical and real value-add audio.”
Philip Haynes, Managing Director at ComputerTel adds, “Contact centres across many sectors are dealing with increased regulation, and need to monitor issues before they escalate into serious problems. Using technology to record and analyse speech offers a daily indication of potential compliance issues, so that pro-active action can be taken, from both an agent and a customer perspective. This partnership will provide customers with a valuable solution - both the call recording and speech analytics tools.”
The Aurix phonetic audio search engine provides a scalable solution, enabling the creation of applications tailored to the needs and budgets of both large and small contact centres. Based on an open architecture, it can easily be integrated with an existing contact centre infrastructure.
ENDS
About Aurix
Founded in 2007, Aurix brings 30 years of expertise in intelligence grade audio search technology to the forefront of the commercial world. The company’s origins are rooted in intelligence and military organisations, as is the technology behind the search software. Its aim is to become the global leader in audio search technology.
Aurix has developed solutions for four key sectors; the contact centre, data search, security and intelligence and IT security. Its audio search technology helps organisations identify specific information from audio files. As a result, organisations can gain operational efficiencies, competitive advantage and peace of mind. For further information visit www.aurix.com or contact Carly Rudrum/Sara Lewis on +44 (0)1454 629 741 or email aurix@berkeleypr.co.uk
About ComputerTel
ComputerTel Limited is an award winning Telecommunications Company specialising in the supply of Call Recording Solutions and Quality Monitoring Software. Clients range from Call Centres to Banking, Local Government & Emergency Services. The company was founded in 1988 and is based in Gravesend, Kent.
For more information please contact: Ms Dorita Dahl-Foreman, ComputerTel Ltd, Marketing Manager, 01474 5611111 ext 714.
