Io Speech Analytics is the UK’s only consultancy focusing solely on speech analytics.
Io Speech Analytics uses of Aurix technology to deliver powerful insight into Contact Centre operations that allows management to maximise effectiveness, increase efficiency and reduce risk.
Contact Centres can now leverage Aurix technology and independent expertise in tactical or on-going scenarios, with no set-up costs and no commitment. Being project based, Io Speech Analytics’ offering is ideal for addressing performance affecting Contact Centre issues such as agent compliance, sales effectiveness, customer satisfaction and operational efficiencies.
Io Speech Analytics offers a rapid response service that can help to address issues as they are occurring.
Io Speech Analytics can also assist in the Contact Centre with training, best practice consultancy and with integration of speech analytics into existing infrastructure.
