NewVoiceMedia is the leading European provider of Hosted Contact Centre solutions.
With New Voice Media, there's no need to buy expensive hardware then spend months developing software to establish a Contact Centre. Instead, they deliver the calls from your customers to your agents via their virtual telephony systems. It's quick, it's easy to change, and you only pay for what you use. Thousands of agents in hundreds of locations are using their technology at any time of day.
Highly innovative in terms of cost and functionality, their pre-integrated solutions enable end-users to streamline their business processes, to dramatically save set-up and operational costs, and to improve the caller experience.
Speech analytics making use of Aurix technology on the New Voice Media platform provides a unique way of accessing business intelligence with all the benfits of a hosted solution.
