Corporate Frequently Asked Questions
1. How long have you been involved in speech technology?
A. More than 50 years. Aurix has its roots in speech technology research begun in the 1950s by the U.K. Ministry of Defence. In 1986, UK government speech research activity was consolidated in the MoD’s Speech Research Unit in Malvern, U.K., forming the core of what later became Aurix Ltd.
2. Who owns Aurix?
A. Aurix is a technology venture funded company backed by QinetiQ, a leading international defence and security company, and Coller Capital, a leading
global investor in corporate venture assets. Fund managers Cody Gate Ventures operate through offices in Cheltenham, UK and Menlo Park, California.
3. Which markets do you specialise in?
A. Aurix focuses on four sectors:
Customer Contact – The Aurix phonetic speech search engine enables organisations to significantly improve call centre productivity, compliance and business and customer intelligence. Solutions are available to monitor and review calls in real time, so that it is possible to identify problems, trends and revenue opportunities as they happen. And our audio mining capability allows contact centres to analyse trends across thousands of hours of customer calls
Data Search & Audio Discovery - Suppliers to the media broadcasting industry can provide solutions that will locate and re-purpose valuable media assets, to maximise their value, by allowing users to search and find relevant content. In addition, legal professionals, corporate compliance managers and government regulators can benefit from the rapid review of large volumes of audio content using multiple search terms.
Security & Intelligence – Government agencies and regulated organisations in the corporate sector have to handle huge amounts of recorded conversation for security purposes. Manual transcription, translation and analysis are slow and very expensive, risking either late or missed intelligence. Sometimes the results are too late. The Aurix phonetic audio search engine supports the analysis of large volumes of monitored speech for selected phrases or search packs. This can also be accomplished for real time audio streams. Users can move straight to the specific point in the recording where a word or phrase is used, bringing big improvements in productivity.
IT Security & Compliance - The Aurix phonetic audio search engine significantly improves risk management by uniquely delivering the ability to monitor up to 100% of calls over voice and data networks. It enables a full overview of corporate risk status relating to data leakage protection and corporate or regulatory compliance issues.
3a. How does Aurix deliver its solutions to these market areas?
A. Aurix delivers audio mining capabilities through carefully chosen independent partners. Typically, the Aurix phonetic audio search engine is incorporated into third party applications. But we can also deliver custom solutions, where off-the shelf applications are not suitable for your needs. Please contact us to discuss your needs in more detail at info@aurix.com or call us on +44 (0)1684 585101
