1. How long have you been involved in speech technology?
A. More than 50 years. Aurix has had its roots in speech technology research beginning in the 1950s by the U.K. Ministry of Defence. In 1986, UK government speech research activity was consolidated in the MoD’s Speech Research Unit in Malvern, U.K., forming the core of what later became Aurix Ltd.
2. Who owns Aurix?
A. Aurix is a wholly owned subsidary of Avaya Inc.3. Which markets do you specialise in?
A. Aurix focuses on four sectors:
Customer Contact– The Aurix phonetic speech search engine enables organisations to significantly improve call centre productivity, compliance and business and customer intelligence. Solutions are available for call quality monitoring and reviewing in real time, so that it is possible to identify problems, trends and revenue opportunities as they happen. And our audio mining capability allows contact centres to analyse trends across thousands of hours of customer calls with little time and effort.
Data search - The Aurix phonetic speech search engine creates new opportunities for a wide range of organisations by delivering the ability to quickly, accurately and economically search large volumes of data to return relevant results. A typical application for the Aurix phonetic speech search engine would be for suppliers to the media broadcasting industry, as this would be a perfect solution to re-purpose valuable media assets, by offering users the ability to search through many programme feeds or archives for specific topics. Only a true phonetic solution can provide the flexibility to enable searches that can keep pace with the constantly changing interests of media consumers.
E Discovery and forensic – Using the Aurix phonetic audio search engine, forensic data search can be conducted across multiple file types to find relevant material within extremely fast time scales compared to traditional methods. Legal e discovery software providers can also offer audio search as part of case preparation solutions, enabling complete coverage of large volumes of corporate communications in a quick and cost effective way.
Security & Intelligence - Government agencies and regulated organisations in the corporate sector have to handle huge amounts of recorded conversation for security purposes. Manual transcription, translation and analysis are slow and very expensive, risking either late or missed intelligence. Sometimes the results are too late. The Aurix phonetic audio search engine supports the analysis of large volumes of monitored speech for selected phrases or search packs. This can also be accomplished for real time audio streams. Users can move straight to the specific point in the recording where a word or phrase is used, bringing big improvements in productivity.
3a. How does Aurix deliver its speech analysis software to these market areas?
A. Aurix delivers audio mining capabilities through carefully chosen independent partners. Typically, the Aurix phonetic audio search engine is incorporated into third party applications. But we can also deliver custom solutions, where off-the shelf applications are not suitable for your needs. Please contact us to discuss your needs in more detail at info@aurix.com or call us on +44 (0)1684 585101
