As a global leader in phonetic speech analytics technology, Aurix works with our partners to create innovative applications.
Partnerships
As a global leader in phonetic speech analytics technology, Aurix works with our partners to develop innovative applications using our real-time audio search and data mining capability.
Aurix has extensive experience of integrating our phonetic audio search engine with applications that enable organisations to monitor large volumes of calls in up to real-time for intelligence or compliance purposes; as well as monitoring trends across large volumes of recorded calls to create valuable business intelligence for a wide range of uses.
Aurix is committed to supporting our partners’ business models rather than imposing a rigid model of our own. We are looking for partners who can benefit from the rapid, flexible deployment of innovative speech analytics solutions provided by our open architecture.
So how can Aurix phonetic audio search work for you? Here is a selection of the applications our partners are working with today:
• Suppliers of Quality Assurance software - helping call centres to realise the value of recorded calls to analyse their call-handling effectiveness and identify training needs.
• Suppliers of contact centre technology are offering their customers the ability to monitor compliance issues in real-time and ensure call centre scripts are followed by all their customer service agents.
• Communications and technology solutions providers to regulated industries such as financial services are providing their customers with the peace of mind that they are efficiently making best efforts to meet industry requirements.
• Providing marketing teams with business intelligence information from customer calls or other media recordings to help them build highly effective marketing campaigns and uncover customer trends.
• Suppliers to the media broadcasting industry who want to offer their customers the ability to search through many program feeds or programme archives for specific topics utilising Aurix phonetic audio search engine.
• Security-related organizations are able to set alerts for inappropriate or illegal telephone traffic and to monitor the activity of targeted persons or organisations.
• IT security companies can monitor large volumes of calls in real-time to protect against data leakage and regulatory breaches over their corporate IT networks.
• Forensic and legal discovery service providers can offer audio data search as part of case preparation solutions enabling complete coverage of corporate communications.
We offer a software development kit (SDK) which contains a suite of tools and guides for the creation of custom applications using the Aurix phonetic audio search engine. We will work with you to develop a business partnership that makes sense to both of us, not just send you a 20-page boilerplate contract of terms & conditions. And when we get together, we'll support you as if our business depended on it, because, in most cases, it literally will.
To find out how our unique capabilities can enhance your own solutions and provide added value to your customers, contact us at info@aurix.com or alternatively call us directly on +44 (0)1684 585101.
Compliance & Business Intelligence for contact centres
Targeted listening for any key phrase
Voice for IM hygiene products
Media, e-Discovery & forensic data search
