Acquisition Will Help More Contact Centers Access Speech Analytics
19th October 2011, Malvern U.K. – Aurix announced today that it has been acquired by Avaya, a global provider of business communications and collaboration systems and services, in a move that will help enhance the availability and accessibility of speech recognition and analytics solutions for the contact centre market.
Top Customer Contact Industry Leaders Predict 2011
2011 will undoubtedly be a very hard year for the customer contact industry with tough economic conditions stretching resources. Call Centre Focus has just released its annual predictions for this year, with top industry leaders forecasting how the industry will evolve to meet the new challenges and demands of customers.
Aurix releases Cloud Based Analytics, an easy to integrate add-on reporting analytics platform
Unlock the full potential of speech analytics with the Cloud Based Analytics platform. This low cost and easily implemented product can help you gain real business intelligence from your call recordings.
Aurix announces market availability of its innovative contact centre product: Cloud Based Analyst
Speech analytics technology has always promised valuable business insights, but has never reached its full potential, thanks to costly implementation and complicated usability. Until now.
FSA regulation change creates opportunity for Aurix
The recent FSA decision to remove the mobile phone exemption from its call recording regulations has resulted in much industry discussion about how best to implement or upgrade their existing call recording system. One of the key discussions is how best to process the audio data. Many organisations are looking to Aurix’s speech analysis technology for analysing the data, which can then be used to monitor performance, highlight training needs or improve customer relationship management.
