Imagine how powerful it would be to ‘listen’ to every call handled by your customer service representatives and understand the real concerns of your customers. Or to identify security breaches and compliance issues as they happen. What operational improvements could be achieved with business intelligence gained from a rapid review of your entire digital recordings archive using a variety of parameters? What if you could conduct root cause analysis to spot changing market conditions and take rapid action to resolve issues?
The growth of digital communications, together with increased regulation across many industries, has created an ever-increasing volume of audio content. This presents a challenge for traditional speech-to-text systems which are only able to focus on a small sample of recordings, typically around 10%, within the audio archive.
However, the Aurix phonetic speech search engine is capable of monitoring up to 100% of recorded calls. That means your business intelligence can identify accurate trends based on a much higher number of audio interactions. In today’s competitive and highly-regulated business environment, can you afford to settle for less?
In addition the Aurix phonetic audio search engine is based on an open–vocabulary retrieval system, which greatly increases the speed and accuracy of audio search across the entire audio database. It also allows users to search for any word in the dictionary as well as non-dictionary terms such as the names of places, people, companies and brands or products.
Customer Contact– The Aurix phonetic speech search engine enables organisations to significantly improve call center productivity, compliance and business and customer intelligence. Solutions are available for call quality monitoring and reviewing in real time, so that it is possible to identify problems, trends and revenue opportunities as they happen. And our audio mining capability allows contact centers to analyse trends across thousands of hours of customer calls with little time and effort.
Data search - The Aurix phonetic speech search engine creates new opportunities for a wide range of organisations by delivering the ability to quickly, accurately and economically search large volumes of data to return relevant results. A typical application for the Aurix phonetic speech search engine would be for suppliers to the media broadcasting industry, as this would be a perfect solution to re-purpose valuable media assets, by offering users the ability to search through many programme feeds or archives for specific topics. Only a true phonetic solution can provide the flexibility to enable searches that can keep pace with the constantly changing interests of media consumers.
E Discovery and forensic – Using the Aurix phonetic audio search engine, forensic data search can be conducted across multiple file types to find relevant material within extremely fast time scales compared to traditional methods. Legal e discovery software providers can also offer audio search as part of case preparation solutions, enabling complete coverage of large volumes of corporate communications in a quick and cost effective way.
Security & Intelligence - Government agencies and regulated organisations in the corporate sector have to handle huge amounts of recorded conversation for security purposes. Manual transcription, translation and analysis are slow and very expensive, risking either late or missed intelligence. Sometimes the results are too late. The Aurix phonetic audio search engine supports the analysis of large volumes of monitored speech for selected phrases or search packs. This can also be accomplished for real time audio streams. Users can move straight to the specific point in the recording where a word or phrase is used, bringing big improvements in productivity.
Live Solutions Aurix speech analysis software can be deployed to enable real-time alert supervision or detection. Using Aurix’ phonetic speech search engine we can enhance the performance of supervision or provide a ‘live intelligence’ capability to enable the reporting of trends, events or incidents.
Off-line Solutions Used off-line with recorded data, Aurix technology can be used to search, review or analyse audio and audio-visual material from archives containing millions of hours of recordings. Applications range from compliance checking, managed forensic analysis and criminal intelligence investigation to media content searching and marketing & business intelligence identification.
Professional Services Aurix boasts renowned expertise in the field of speech analytics, combining this unique quality with first class design consulting and implementation support.