Markets

Aurix can provide significant gains in productivity, compliance and intelligence for virtually any business. Here are just a few examples of some of the ways that users are currently employing or developing, utilizing Aurix's remarkable speech analytics software and products:

Contact Centers

Telemarketing, Fundraising, Research, Customer Service or any other contact/call center related activity - either Commercial or Governmental - can now benefit from the unique speech analytics capabilities provided by Aurix. Whether you're making or receiving calls, you will find numerous ways to significantly increase your productivity, compliance and intelligence with Aurix audio mining software.

Productivity

• Monitor and review 100% of your recorded telephone conversations, accurately and reliably ... with little or no additional cost.
• Measurably increase Agent/Team performance ... by spotting Call Quality or Agent/Team performance problems and uncovering performance enhancement opportunities in real-time, not days or weeks later.
• Identify new up-sell opportunities ... and see in real-time how effective your agents are in capturing existing up-sell opportunities
• Adjust quickly to changing market conditions ... Aurix scalability allows you to quickly add agents as needed while protecting and enhancing your current investment in call recording systems.

Compliance

• Monitor and review in real-time - by word(s) or phrase(s) - for inclusion of verbatim mandatory statements on every call ... including permission to record, legal disclosure statements, product description etc.
• Identify inappropriate language and "must not" statements - by word(s) or phrase(s) - in real-time on every call ... not days or weeks later.
• Search archived voice recordings for "do's and don'ts" segments for compliance training ... creating more effective training tools.

Intelligence

• Search and analyze archived recordings for trends and patterns ... including frequency of patterns of success and failure, trends of competitor mentions, new/different sales objections, etc.
• Identify new words and phrases, now ... everyday new competitors are entering your marketplace with new products and features. And what are they saying (successfully or unsuccessfully) to overcome sales objections and close these sales? With Aurix you can find those new keywords, quickly and efficiently, and adjust your scripts accordingly, today not tomorrow.

These are just a few ways that Aurix can help contact/call centers enhance their current operations and create new opportunities in this rapidly changing market. We would welcome the opportunity to meet with you - in confidence - and discuss the ways in which Aurix can assist your organization. Contact Aurix today ... we're here to help.

For a printer friendly (pdf) Aurix Contact Centers Market fact sheet, please click here.